Refund policy

If you cancel before we submit your application to CIPC, you may request a refund of the service fee. Any CIPC fee already paid on your behalf is refunded only if CIPC refunds it to us.

Once an application has been submitted, CIPC fees are generally non-refundable because the submission has been made. The service portion of your payment may be considered case by case.

If CIPC rejects an application because of an error on our side, we correct and resubmit at no additional service fee. If the rejection results from incorrect information supplied by you, a resubmission may attract an additional fee.

Annual return and beneficial ownership fees are refundable if we have not yet submitted the filing. Once submitted, the service has been delivered and is not refundable, and CIPC fees are non-refundable.

Send your request with your application reference number to info@diligentconsulting.co.za or on WhatsApp. We respond within 5 business days and, where a refund is approved, process it to the original payment method.