Privacy policy

We collect the information you provide in an application or enquiry: your name, email address, phone number, identity or passport number, company details, address and any documents you upload.

We also collect limited technical information about how our website is used, such as the pages viewed, the buttons clicked, the device type and the traffic source. This information is used in aggregate to improve the website.

We process your information to submit company registrations and compliance filings to CIPC, to communicate with you about your application, to invoice and confirm payments, and to keep records required by law.

Where you have joined our WhatsApp community, we use your contact details to share business information and opportunities.

Your information is shared with CIPC as required to process your application, and with service providers who help us operate (for example, secure file storage and email delivery). We do not sell personal information.

Identity documents and company documents are stored with restricted access. Only authorised administrators can view them, and access is logged.

We keep application and company records for as long as needed to provide the service and to meet legal and accounting obligations, after which records are deleted or de-identified.

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You may also object to processing for marketing purposes at any time.

To exercise these rights, contact our information officer at info@diligentconsulting.co.za. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.

Access to the administration system is restricted to authorised administrators and protected by authentication. Documents are stored privately and shared with customers through time-limited links.

No system is perfectly secure. If we become aware of a breach affecting your personal information, we will notify you and the Information Regulator as required by law.